At Willow Beast, we want you to be nothing less than happy with your product so please email us if you have any concerns at all. Returns or changes can be made within 14 days of order, providing the product is unused and returned in the same condition it arrived in. Customer can return merchandise for 'change of mind reasons' within 14 days of order, for a full refund. If the item is returned due to customer’s change of mind, they must pay additional postage charges. Products deemed faulty through workmanship will be repaired or exchanged at our discretion. If the item is returned due to faults, Willow Beast will pay for returned shipping.